Privacy Policy

Last updated: July 21, 2026

This Privacy Policy describes how RSM Diagnostics Lab (“RSM,” “we,” “us,” or “our”) handles information in connection with rsmdiagnosticslab.com and related online forms, document resources, and communications.

Information we collect

We may collect information you voluntarily provide, such as your name, practice details, email address, phone number, and message content when you request a kit, contact the lab, or submit a form. We may also receive limited technical data such as browser type, device information, and pages visited through standard website analytics or hosting logs.

How we use information

We use collected information to respond to inquiries, process kit and account requests, provide clinician support, improve our website, and meet operational or legal obligations. We do not sell personal information.

Sharing of information

We may share information with service providers who help us operate our website, forms, hosting, or communications, and only as needed to perform those services. We may also disclose information when required by law or to protect the rights, safety, and security of RSM, providers, patients, or the public.

Protected health information

RSM Diagnostics Lab is a CLIA-certified clinical laboratory (CLIA ID 08D2253750). To the extent RSM acts as a HIPAA covered entity or business associate, it handles protected health information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and applicable state privacy laws.

This website Privacy Policy governs general website and business-contact information only. PHI created through laboratory testing is governed by RSM's separate Notice of Privacy Practices and its clinical, account, and requisition agreements, which control in the event of any conflict with this policy.

Website forms should not be used to transmit PHI or sensitive clinical details. Patients and providers should use RSM's secure channels, such as the KOLIMS portal, secure fax, or direct account contact, for clinical information.

Data security and retention

We use reasonable administrative, technical, and physical safeguards appropriate to the nature of the information. For information handled by the laboratory, these safeguards are maintained consistent with the expectations of the HIPAA Security Rule. We retain information only as long as needed for the purposes described above, unless a longer period is required by law or legitimate business needs.

Your choices

You may contact us to update contact details or ask questions about information submitted through this website. Depending on applicable law, you may also have rights to request access or deletion of certain personal information.

Contact

For privacy questions, email info@rsmdiagnosticslab.com or write to RSM Diagnostics Lab, 2500 Grubb Rd, Suite 120, Wilmington, DE 19810.